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Customer Care Manager

Customer Care Manager

Edinburgh

£36,000

Permanent

Apply NowCheck on Indeed

posted

Jun 23, 2025

An exciting opportunity has become available within the Building Division for a Customer Care Manager, as part of the Northern Customer Care Team. The ideal candidate would be located in the Glasgow to Edinburgh corridor area and must have a full UK driving licence.

Key responsibilities of this role will include:

  • Managing the resolution of reported product / installation issues.
  • Co-ordinating employed labour force and ensuring their quality of workmanship is of a high standard.
  • Attending regular review meetings with our customers.
  • Ensuring area performance targets are achieved.
  • Administrative duties in accordance with the role.

You must be:

  • Able to communicate confidently with people at all levels.
  • Self-motivated and willing to work as part of a dynamic team
  • Able to work under pressure to maintain deadlines
  • Computer literate
  • Personally presentable at all times.

You will also have:

  • Experience of working within fast-track building processes and the furniture industry.
  • Knowledge of installations.
  • A hands-on approach and determination.
  • Excellent interpersonal skills
  • Excellent organisational, numerical and time management skills
  • Experience of managing people.
  • A willingness to learn on your feet.

Remuneration:

  • Salary £36k
  • Work from home but travel when required
  • Company car

I recommend '' Know How '', a good agency offering a lot of employment opportunities, I have been working for this agency for a longer time (1.5 years) and I always meet with kindness and help if I need it. Recommend

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