Customer Care Manager
Customer Care Manager
Edinburgh
£36,000
Permanent
An exciting opportunity has become available within the Building Division for a Customer Care Manager, as part of the Northern Customer Care Team. The ideal candidate would be located in the Glasgow to Edinburgh corridor area and must have a full UK driving licence.
Key responsibilities of this role will include:
- Managing the resolution of reported product / installation issues.
- Co-ordinating employed labour force and ensuring their quality of workmanship is of a high standard.
- Attending regular review meetings with our customers.
- Ensuring area performance targets are achieved.
- Administrative duties in accordance with the role.
You must be:
- Able to communicate confidently with people at all levels.
- Self-motivated and willing to work as part of a dynamic team
- Able to work under pressure to maintain deadlines
- Computer literate
- Personally presentable at all times.
You will also have:
- Experience of working within fast-track building processes and the furniture industry.
- Knowledge of installations.
- A hands-on approach and determination.
- Excellent interpersonal skills
- Excellent organisational, numerical and time management skills
- Experience of managing people.
- A willingness to learn on your feet.
Remuneration:
- Salary £36k
- Work from home but travel when required
- Company car
