When Know How Resourcing place a candidate we feel it is important to give them the best chance of being offered and  retaining the role. All of our succesful candidates are provided with a new starter pack bespoke to each client that includes critical information including…….

  • Your appearance

    In a lot of cases employers have a dress code which may include:


    • Shirt/Trousers
    • Appropriate length and style dress
    • Suit
    • Boots High
    • High Vis Vest
    • Smart shoes
    • Uniform


    • Very short skirt
    • Jeans
    • Shorts
    • Strappy/strapless tops
    • Lots of make up
    • Lots of jewelry
    • Flip flops/sandals
    • Clothes with offensive words/slogans
    • Hats – unless required for H&S
    • Unclean/unhygienic personal appearance
    • Uncovered tattoos

  • Time keeping and attendance

    5 consequences of absenteeism and lateness:

    • Letting other colleagues down resulting in low team morale
    • Delaying your own workload and the workloads of others
    • Letting down customers leading to loss of business
    • Gaining a reputation for being disorganized or unreliable
    • Being dismissed

    There are genuine reasons for being off/late for work and, when you start your new role, what should you do?


    • Contact us on 0113 2776661, this is a 24 hour line
    • Explain the reason for your lateness/non-attendance
    • Making the phone call before the start of your shift


    • Leave a voicemail
    • Send an email
    • Send a text message
    • Ask a friend to pass on a message
    • Update your Facebook status

  • The ability to control, motivate yourself, stay on track and do the right thing.

    Self-disciplined people tend to be:

    • Organised
    • Focused/able to concentrate
    • Self-motivated
    • Able to use own initiative
    • Able to stick at a task and see it through to completion
    • Not easily distracted

    Ways you can be self-disciplined:

    • Set goals and do what it takes to reach them
    • Control yourself so that sudden urges don’t get in the way of your goal
    • Imagine what it would be like if you achieved what you want
    • Don’t let things or people distract you from what you want to achieve
    • Set routines that help you control your behavior
  • Challenge and stress

    What is the difference between a task that is challenging and one that causes you to become stressed?
    A challenge is a task, which is not easy but is achievable with the right support, guidance and attitude and you will normally feel a sense of achievement once you have completed it.
    Stress can be experienced for a variety of different reasons but will usually be to do a task you see as unrealistic, unachievable or unfair.


    • Meeting an achievable deadline
    • Undertaking a task which requires you to learn a new skill
    • Dealing with a change in your job – e.g. a new manager/new responsibilities/change in processes

    Could cause stress at work:

    • Heavy workload
    • Repetitive/boring tasks
    • Personality clash
    • Discrimination/unfair treatment
    • Poor management
    • Lack of knowledge about the task you are working on
    • Unrealistic deadlines

    Stress at work
    Sometimes a small amount of stress can help you to stay focused on reaching your goal but too much stress could lead to problems in both your work and personal life.

    Dealing with stress at work:

    • Speak with your line manager in a calm manner to explain exactly what the problems are
    • Speak with your recruitment consultant
    • Break down tasks into manageable, bite-size chunks
    • Take your set breaks to ensure you are able to relax
    • Priorities the most important tasks first
    • If you can, ask for help from other colleagues/managers


  • Rights at work

    By law you are entitled to:

    • The national minimum wage
    • Working time directive (Holiday pay)
    • A contract of employment
    • Regular and accurate wage slips
    • AWR
  • Wage explained

    Your wage slip should include details of:

    • Amount paid before any deductions – this is called gross pay
    • Amount of any fixed deductions
    • Amount of any changeable deductions – such as tax/National Insurance
    • Amount paid after any deductions – this is called net pay

    Nearly everyone who lives in the UK has a Tax Allowance. This is the amount of money you can earn or receive before you have to start paying Income Tax. The current Tax Allowance is £9,440 per year.

    National Insurance

    • You pay National Insurance contributions if you’re an employee or self-employed and you’re aged 16 and over, as long as your earnings are more than a certain level.
    • You do not pay have to pay National Insurance unless you earn over £146 a week
    • National Insurance contributions count towards state benefits including your State Pension, Maternity Allowance, Incapacity Benefit, part of Jobseeker’s Allowance
  • Leaving a job

    Whilst Know How Resourcing will provide support wherever possible to ensure you are happy throughout your assignment, should a situation arrise and you feel leaving is the only option then you should….

    • Speak to your contract manager
    • Speak with your line manager
    • Discuss other roles within the company
    • Discuss other opportunities


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